Privacy Policy
At Zest Consultants LLC, we prioritize the privacy of our clients and are committed to protecting your personal information in line with applicable data privacy laws. By reading our privacy policy, you agree to our terms and practices regarding your personal data.
Purpose
This privacy policy aims to transparently outline our methods for collecting and handling your personal data. We will detail the types of information we collect, how we use and process this information, who has access to it, and your rights under current privacy laws.
Information We Collect
- Website Usage Data: When you browse our website, we collect details such as your IP address, demographic data, information about your device’s operating system, device specifics, telemetry data, browser type, and data obtained via cookies and other tracking technologies. This is primarily for visitors who explore our website without providing further data.
- Personal and Contact Information: We may collect your name, title, email address, phone number, address, job title, company name, industry, and location (city/country). We might also gather professional data from platforms like LinkedIn.
- Account Information: If you sign up for our services, we collect your login credentials, including usernames and passwords.
- Media Information: During our events, webinars, or similar activities, we might capture photos, videos, and audio recordings (if applicable).
- Feedback and Inquiries: We collect any questions, comments, or feedback you provide, including communications with us.
- Marketing Preferences: We gather your preferences regarding marketing communications, areas of interest, subscription choices, and any event-related preferences or allergies.
- Additional Information: Depending on your relationship with us, we might collect other data as outlined in separate privacy notices for specific data categories.
Sources of Personal Information
We obtain personal data from various sources, including:
- Information you provide through our website forms, chats, applications, social media platforms like Facebook, LinkedIn, Instagram, or via direct contact or email.
- Information shared with Zest’s employees, such as sales or marketing representatives.
- Information shared with or by Zest’s affiliates.
- Information provided by employers of visitors and contractors (where applicable).
- Publicly available data from websites and social media profiles.
- Information from our suppliers, vendors, and service providers.
- Data collected through cookies and similar tracking technologies.
Automated Data Collection
We use automated technologies like cookies to gather data. When you visit our website, a cookie—a small text file—is placed on your device. These technologies may include web beacons, action tags, ‘flash cookies,’ and single-pixel gifs, allowing us to track your actions and store information about you.
When you first visit our site, we request your consent to use cookies and similar technologies. If you decline, these technologies will not be used. You can opt out of cookies at any time or adjust your browser settings to refuse them, although this may impact certain website functionalities.
Automated Decision-Making
You may be subject to automated decision-making processes where personal information is used to make decisions via electronic systems without human intervention.
Utilization of Personal Information
We utilize your personal information for various purposes, including but not limited to:
- Enhancing usability, resolving issues, and maintaining the website.
- Analyzing website usage patterns and visitor frequencies.
- Creating and managing login credentials when required.
- Identifying you upon registration on our website.
- Facilitating communication, including responding to your inquiries or requests.
- Enabling marketing and sales communications.
- Inviting you to events, seminars, and related activities, including promotional campaigns and social media postings.
- Publishing testimonials and case studies.
- Maintaining leads in our Customer Relationship Management (CRM) database.
- Conducting data analytics to improve user experience and website performance.
- Streamlining our business operations, applications, systems, and processes.
- Ensuring information security, maintaining audit trails, and safeguarding against unauthorized access, disclosure, alteration, or destruction.
- Complying with legal requirements and applicable laws.
Legal Bases for Processing
We process personal information based on several legal grounds, including:
- Performance of a Contract: We process your data to fulfill contractual obligations or take steps at your request before entering a contract, such as when you engage our services or we manage employee data for employment compliance.
- Legitimate Interests: We process your information to serve legitimate interests pursued by us or third parties, provided these interests do not override your data protection rights. This includes understanding website usage, creating secure login credentials, and optimizing processes.
- Consent: We process your information with your consent, which you can revoke at any time. This applies to activities like registering for events or receiving marketing communications.
- Legal Obligations: We process your information to comply with legal obligations, including adhering to applicable laws, protecting our legal rights, seeking remedies, and defending against claims.
Legal Bases for Processing Sensitive Information
We may process sensitive personal information for specific purposes justified by additional legal conditions alongside the general legal bases mentioned above:
- Explicit Consent: We process your sensitive information with your explicit consent.
- Necessary for Employment and Social Protection: When legally authorized, we process sensitive data for employment, social security, or social protection purposes.
- Vital Interests: Processing is carried out if necessary for protecting your vital interests or those of another person.
- Legitimate Activities: Sensitive information is processed within legitimate activities of foundations, associations, or non-profit bodies with political, philosophical, religious, or trade union objectives.
- Public Availability: We may process sensitive information if you have made it publicly accessible.
- Legal Claims: Processing is necessary for establishing, defending, or initiating legal claims or court proceedings.
- Substantial Public Interest: Sensitive data is processed when necessary for substantial public interests.
- Medical or Social Care: We process sensitive information for medical or social care purposes.
- Public Health: Processing is necessary for public health interests.
- Research and Archiving: Sensitive information is processed for scientific research, statistical purposes, historical research, or archiving in the public interest.
Processing Sensitive Information
To fulfill the purposes outlined in this policy, we process sensitive information primarily to comply with legal obligations related to employment, social security, and social protection.
Legal Bases for Handling Criminal Information
As previously noted, we may process information regarding criminal offenses related to you. While we have outlined the general purposes for processing such data, specific conditions must be met. The processing of criminal offense data is necessary to fulfill employment, social security, and social protection requirements mandated by law.
Consequences of Not Providing Personal Information
If you choose not to provide the required personal information, we may be unable to fulfill the relevant purposes, including delivering services to you.
Data Recipients, Transfer, and Disclosure
Zest Consultants does not share your personal information with third parties for direct marketing purposes. We share personal information with entities such as subsidiaries, business partners, service providers, authorized third-party agents, auditors, and government authorities where applicable.
Data Security
At Zest Consultants, we maintain a robust balance between governance, processes, and technology to ensure our commitment to customers and stakeholders. We implement reasonable and appropriate security controls, practices, and procedures, including administrative, physical, and technical controls, to protect your personal information.
Data Retention
We retain personal information only for the period necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required by law or for legitimate business purposes. Personal data no longer needed is securely disposed of.
Intellectual Property
All intellectual property rights, including copyrights, trademarks, and patents, belong to the company or its licensors. Use, reproduction, modification, distribution, or display of any part requires prior written consent.
Children's Privacy
Our websites and services are not designed for children. We do not intentionally collect or solicit personal information from children online without obtaining verifiable parental consent. If we discover that a child has provided personal information online without parental consent, we will take appropriate steps to delete the information, except where it is necessary to protect the child’s safety or as required by law.
Updates to this Privacy Policy
We may update this privacy policy as necessary, with changes posted on our website. Our commitment to protecting the privacy of our website users remains unchanged.
Sharing Your Personal Information
Whenever we share any of your personal information with a third party, we ensure they process this information solely for our specified purposes and under our explicit instructions, not for their own use. A formal legal agreement is required to facilitate such sharing.
Retention Period for Your Personal Information
We will retain your personal information only as long as necessary to achieve the purposes outlined. Once these purposes are fulfilled, your information will be securely deleted or anonymized.
Securing Your Information
We are dedicated to safeguarding your personal information and have implemented measures to ensure its security.
Contact Us
For any questions, please email us at info@zest-uae.com